Initial Assessment of the patient’s psychosocial status
Review patients psychosocial status
Crisis Intervention
Counseling Support & Referral
Assistance, coordination and counseling for COVID patients
Counselling for Human Immunodeficiency Virus (HIV)
Follow-up and counselling for all Post-Operative patients
Abuse/Neglect Identification & Referral
Provide Emotional Stability/Coping/Grief/Bereavement
Health/Wellness Promotion = Group Therapy
Patient Family Education
Analyze and retrieve Action Taken for complaints in Inpatient and Outpatient feedback
Consolidate and Distribute Appreciation, Complaints, Suggestions, and Action Taken to Leadership and concerned Stakeholders
Visit Inpatients on a daily basis to assist patients and their families and to ensure that their hospital experience is a positive one
Coordinate Corrective and Preventive Action for patient related issues
Pass along compliments and appreciation to motivate staff
Discharge Counseling
Coordinate events related to patients
Greet and convey wishes to New born baby’s parents, Patients celebrating birthdays, Discharge greetings
Patient Family Education
Today there is an increasingly perceptible change in disease patterns and it is essential that every individual undergoes regular health checks. This will help detect problems at an early stage and increase the chances of cure.
Post-Surgical Infection control
Educating Patient’s on Rights and Responsibilities
Creating awareness on Help Line (Voice your complaint at 367)
Educating patients on available Clinical and Non-Clinical services
Group Therapy to patients and attender:
Health & Hygiene
Pandemic
Hospital Rules and Regulations
Immunization
HIV
Blood Donation
Pre and post Natal Care
De-addiction
Organ Donation
Healthy Food Practice
Awareness on various Lifestyle Diseases
Good Parenting
Awareness on Post-partum depression
Life style modification
Community and Environmental Health
Prevention & care on Monsoon Diseases
Stress Management
Awareness on Mental Health
Greet and convey wishes to New born baby’s parents
“Get Well Soon” Cards for Discharge patients
Appreciations
“I wholeheartedly appreciate the services and personal touch care shared by the attending sister all side during night shifts checking my health tits and bits. Mixed feeling, happy for the care. Doctors are very caring with all positive vibes”
Mrs.Ankita Mohanty, November, 2023
“We are grateful to SRMC, for the past 18 years in various medical situations and illness, your services has never failed us. As a family, May my God Karpaga Vinayagar Shower his blessings on you all!”
Mrs.Rajalakshmi, November, 2023
“I just wanted to say thank you from the bottom of my heart for the wonderful care you have given to my wife. Thank you all! Special Thanks to Dr.Usha Rani Madam (My God)”
Mrs.Anupriya, November, 2023
“Excellent Medical hospital were in Chennai and they having professional Doctors as well as staff were well trained and excellent medical services for patients”
Baby.Yadhavi Ashok, November, 2023
Process of Feedback Analysis
Feedback Analysis
Appreciation/ Complaints
Departments/ Stake holders
Action Taken Report in 48hrs
ATR reverted to patient by MAIL/Phone for closure
Discussed and resolved in HOD Meet
Documented to Senior Management
Channels of Feedback
Patients can express their feedback through:
OP & IP Feedback forms (Given during OP consultation and Inpatient Discharge)
Online Feedback Management System (FMS) (Link generated to patient on Registration and admission)
Telephone (044-45928509, Ext: 367) Mobile (93429 46004)
